Gardeners Manor House Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Manor House provides gardening and related services to residential and commercial clients in the United Kingdom. By making a booking or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

Client means the person, company, or organisation requesting or receiving services from Gardeners Manor House.

Company means Gardeners Manor House, the gardening service provider.

Services means any gardening, soft landscaping, garden maintenance, lawn care, planting, pruning, hedge cutting, clearance, or related works provided by the Company to the Client.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written quotation, schedule, or service confirmation issued by the Company.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include lawn mowing, hedge trimming, weeding, planting, pruning, seasonal tidy-ups, garden clearances, and minor soft landscaping works. The exact scope of the Services for each job will be set out in a written quotation, job description, or booking confirmation provided to the Client.

The Company will use reasonable skill and care in the provision of the Services and will perform them in a professional manner consistent with standard horticultural practices. However, the Company does not guarantee specific outcomes relating to plant growth or garden appearance, as these can depend on factors outside the Company’s control, including weather, soil conditions, pests, diseases, and the Client’s ongoing maintenance.

3. Booking Process

3.1 Enquiries

Clients may request a quotation or booking by contacting the Company and providing information about the property, required Services, and preferred dates. The Company may request photographs, measurements, or a site visit to prepare an accurate quotation.

3.2 Quotations

Any quotation issued by the Company is based on the information available at the time and remains valid for a period stated on the quotation or, if no period is stated, for 30 days from the date of issue. Quotations are not binding until accepted by the Client and confirmed by the Company.

3.3 Acceptance and Confirmation

A booking is considered accepted when the Client confirms in writing or verbally that they wish to proceed on the basis of the quotation, and the Company issues a booking confirmation or agrees a start date and time. By confirming the booking, the Client confirms that they have read and accepted these Terms and Conditions.

3.4 Access to Property

The Client must ensure that the Company’s staff have safe and reasonable access to the garden or outdoor areas where the Services are to be performed. This includes providing correct keys, gate codes, or entry instructions where necessary. If the Company is unable to gain access at the agreed time, this may be treated as a late cancellation, and charges may apply.

4. Client Obligations

The Client agrees to:

Provide accurate information about the property and required Services.

Ensure the property is reasonably clear of hazards, including but not limited to pet waste, sharp objects, and obstructions.

Notify the Company of any known risks, such as unstable structures, hidden cables, underground utilities, or plants that are protected or subject to restrictions.

Keep children and pets away from the immediate work area while Services are being carried out, to ensure safety.

Obtain any necessary permissions, consents, or approvals from landlords, neighbours, planning bodies, or other relevant parties, where required for the requested Services.

5. Pricing and Quotations

5.1 Pricing Basis

Prices may be provided on an hourly rate, daily rate, fixed price, or per-job basis, as specified in the quotation or booking confirmation. The Company reserves the right to adjust its standard rates from time to time, but any change will not affect confirmed bookings already accepted by the Client.

5.2 Additional Works

If, during the course of the Services, the Company identifies additional work required that was not included in the original scope, the Company will seek the Client’s approval before carrying out any such additional work that may incur further charges. If the Client requests extra tasks on the day of service, these may be charged at the prevailing hourly or agreed rate, subject to the Company’s availability.

6. Payments

6.1 Payment Terms

Payment terms will be stated on the quotation or invoice. Unless otherwise agreed, payment for one-off jobs is due immediately upon completion of the Services, and payment for regular maintenance contracts is due as invoiced, typically monthly or at an agreed interval.

6.2 Accepted Payment Methods

The Company accepts payment by commonly used secure methods as advised in advance of or at the time of invoicing. Cash payments may be accepted only by prior agreement. The Company does not accept responsibility for cash sent by post.

6.3 Late Payment

If the Client fails to pay any amount due by the due date, the Company reserves the right to suspend further Services until payment is received in full and to charge interest on overdue amounts in accordance with applicable UK law. The Client shall be responsible for all reasonable costs and expenses incurred by the Company in recovering overdue sums.

7. Cancellations and Rescheduling

7.1 Client Cancellations

The Client may cancel or reschedule a booking by giving notice to the Company. For one-off jobs and initial visits, the Company requests at least 48 hours’ notice for cancellations or changes to scheduled appointments. For regular maintenance visits, at least 24 hours’ notice is normally required, unless otherwise stated in the contract.

If the Client cancels a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be up to 50 percent of the estimated value of the scheduled Services, to cover allocated time and costs.

7.2 Company Cancellations

The Company will use reasonable efforts to attend at the agreed date and time. However, the Company may cancel or reschedule a booking due to adverse weather, staff illness, safety concerns, or other circumstances beyond its control. In such cases, the Company will inform the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations or rescheduling, other than refunding any prepayments for Services not yet delivered.

7.3 Weather Conditions

Certain gardening tasks cannot be carried out safely or effectively under extreme weather conditions, for example, heavy rain, strong winds, snow, or ice. The Company reserves the right to postpone work in such circumstances and will arrange a new appointment with the Client.

8. Tools, Materials, and Planting

The Company will usually supply its own tools and equipment required to perform the Services. Where materials such as plants, soil, turf, mulch, or aggregates are required, these may be supplied by the Company as part of the quotation or may be supplied by the Client, subject to agreement.

If the Client requests specific plants or materials, the Company will use reasonable efforts to source them, but availability cannot be guaranteed. Variations in colour, size, and appearance may occur due to the nature of living plants and natural materials.

The Company is not responsible for the continued health or longevity of plants after installation, as this depends on ongoing care, watering, feeding, weather, pests, and other external factors. The Company may offer general maintenance guidance, but it is the Client’s responsibility to follow it or to arrange regular maintenance services.

9. Waste Removal and Environmental Regulations

9.1 Green Waste Handling

As part of the Services, the Company will typically collect and stack green waste generated by its work in a location within the Client’s property, such as a compost area or garden waste bin, unless otherwise agreed. The removal of green waste from the property may incur an additional charge, which will be made clear in the quotation or at the time of booking.

9.2 Compliance with Waste Regulations

The Company complies with applicable UK waste and environmental regulations. Where the Company agrees to remove waste from the Client’s property, it will do so in accordance with relevant legislation. The Company will not remove hazardous, industrial, or household waste that falls outside normal green and light garden waste categories.

9.3 Client Responsibilities

The Client is responsible for ensuring that any waste already present at the property, and not generated by the Company’s Services, is lawfully disposed of. The Company may, at its discretion, agree to assist with additional garden waste clearance at an agreed extra cost, subject to regulatory compliance.

10. Health and Safety

The Company takes health and safety seriously and will conduct its work in line with applicable UK health and safety requirements. Clients, their family members, employees, visitors, and pets must keep a safe distance from tools, machinery, and the immediate work area while Services are being carried out.

The Client must inform the Company of any known hazards, such as uneven ground, weak structures, exposed wiring, or dangerous plants. The Company reserves the right to refuse or discontinue work if it considers conditions to be unsafe.

11. Liability and Insurance

11.1 Limitation of Liability

The Company will exercise reasonable care and skill in performing the Services. However, the Company’s liability to the Client, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable for the specific Services giving rise to the claim, except where such limitation is not permitted by law.

The Company shall not be liable for:

Any loss or damage arising from inaccurate or incomplete information provided by the Client.

Any loss or damage caused by the Client’s failure to follow advice or instructions given by the Company.

Indirect or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity.

Damage resulting from defects in materials supplied by the Client or from pre-existing conditions at the property.

11.2 Insurance

The Company maintains appropriate public liability insurance and, where applicable, employer’s liability insurance in accordance with UK requirements. Details of insurance cover are available upon request.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably within 48 hours of the work being carried out. The Company will investigate the complaint and, where appropriate, may offer to revisit the property to review or rectify the issue.

Both parties agree to make reasonable efforts to resolve disputes amicably through discussion. If a dispute cannot be resolved informally, either party may consider seeking independent advice or using mediation or other dispute resolution options before initiating formal legal proceedings.

13. Data Protection and Privacy

The Company will collect and process personal information about the Client, such as name, address, and contact details, for the purposes of managing bookings, delivering Services, and maintaining customer records. The Company will handle such information in a lawful, fair, and secure manner and will not share it with third parties except where necessary for service delivery, legal compliance, or with the Client’s consent.

14. Amendments to These Terms

The Company may update these Terms and Conditions from time to time. Any changes will take effect when published or when communicated to the Client. For ongoing contracts, the Company will notify Clients of any significant changes that may affect their rights or obligations. Continued use of the Services after such changes constitute acceptance of the updated terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms and Conditions, together with any written quotation, schedule, or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior agreements, understandings, or arrangements, whether written or oral.

By confirming a booking or allowing work to commence, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.